Visiting the Museum


The museum offers full disabled access throughout.

Wheelchair and pram access is available to all floors.

Our lift can accommodate up to three wheelchairs and three carers or teachers at any one time.

There are 2 disabled parking bays immediately in front of the museum and the museum can be accessed via a ramp to the automated front door.

A wheelchair is available for use by visitors, prior notice is preferred.

Male, female and disabled public toilets are located on the ground floor and there are clearly marked fire escapes to the front & rear of the building.

Arrival and car parking facilities.

There is ample free parking around the museum and 2 disabled parking bays at the front of the museum. The Museum is reached via a gently sloping block paved ramp. There is a small car park to the side of the museum, this is also block paved.
The museum is reached via a pathway with a small step up from the car park and three steps with handrail; this leads to the main entrance. The area in front of the museum is pedestrianized providing level access to Albert Park, Memorial Wall, Cenotaph and the Stanley Hollis statue  .


The main entrance has two sets of double doors. The left-hand set as you approach the museum is automatic on approach and via push button on exit.
Immediately inside the entrance is the Foyer where the tourist information leaflets are displayed. To the right is the café, straight on leads to the shop and reception desk.

Getting Around

Inside the museum there is a lift and stair to the first floor.
The lift has Braille indicators. All floors have level access with a gentle ramp between the Linthorpe and Christopher Dresser galleries. Visually impaired visitors may like to know that the ground floor has parquet flooring in several galleries with floor set grills for the under floor heating system.
Static floor plans are situated in the Foyer and next to the lift on the ground and first floors.


Ground floor. Seating with armrests can be found in the Odeon Cinema, Newport Hotel, and Nelson bird Gallery. Low level comfy seating and a bench seat can be found in the circulation corridor.
First Floor. Seating with armrests can be found in the H2O and 20th Century woman galleries. Bench seating can be found in the Open Gallery. Moveable stools are available in the H2O gallery.

Borrowing a Wheelchair

A wheelchair is available for visitor use. It is situated near the shop area. Please as at the reception desk.

Public Telephones

We do not have a payphone in the museum however; the shop phone can be used on request in an emergency or to book taxis for disabled people.


We welcome assistance dogs. Staff can provide a bowl of water, please enquire at the reception desk.

Induction Loops

Induction loops are fitted at the reception desk and most of the computer interactives.


The Displays

Most computer interactives have subtitles, however the Odeon Cinema films do not.
Large text is used where possible on the display panels. Large text copies of labels and information are available for some exhibitions by prior request.

Guided Tours for Groups

These can be booked with the Assistant Curator or the Education Team in advance. They last between 45 minutes to an hour. A charge may be incurred please call the museum on 01642 813781 for further details.

Fire Alarms

The Fire Alarm is a loud klaxon or bell. The lifts cannot be used in case of fire. Fire wardens trained in the use of Evac Chairs are available to assist visitor with restricted mobility downstairs. Please make your needs know to a member of staff or Fire Warden.

Toilets and Baby changing

There are male, female and an accessible toilet on the ground floor. Baby changing facilities can be found in the accessible toilet.

Eating at Dresser’s Tea Room

Dresser’s Tea Room is situated just inside the Foyer on the right. They serve both hot and cold drinks, a range of hot and cold sandwiches, jacket potatoes and pastries throughout the day.
Dresser’s Tea Room provide a waited service, pick your table and a member of the café staff will be along to take your order.


A great range of unusual gifts, souvenirs, crafts, collectables, books and pocket money items are available. For display purposes items are on shelving which may be too high to access for some visitors; staff will be only too happy to assist visitors to examine items on display. Please ask at reception.


Conference and Meeting Rooms.

The Education Suite at the Museum can be booked for meetings and lectures.
Educational groups please contact our Access team 01642 358108, for more information.
All other groups please contact our Visitor Services Officer 01642 515652 for further information and prices.
Room facilities include: Fixed screen, power point projector (please note you must provide your own laptop) Flip-charts and a DVD player.
The room will seat a maximum of 60 people comfortably theatre style. Fire regulations state the room has a 75 person maximum limit.


The Education suite has it’s own toilet facilities male female and accessible toilets are available, as well as baby changing.

The Nelson Room

Visiting the Museum