Visiting the Museum
Q: What are your opening times?
A: Our new opening times are Thursday to Sunday 10.15 am until 2.45 pm (last admission) and we close at 4 pm
Q: How can I book tickets?
A: Booking can be made online through Middlesbrough Town Hall Box Office www.middlesbroughtownhall.co.uk or by telephoning Dorman Museum 01642 813781 or the Town Hall box office 01642 729 729 or 81 51 81
Q: Do you have any quiet times when I can bring the person I care for?
A: From 12th August alternate Wednesdays we will be open for vulnerable group bookings only. You will be able to do this by calling us or sending an email to email@example.com
Q: What is currently open?
A: During the first phase of re-opening, both the Temporary Gallery and H2O will remain closed. All interactives and art cart will remain out of use. The rest of the building will be accessible.
Q: Will I be able to pay for items from the shop with cash?
A: Unfortunately at the moment we will only be able to take card payments. Items will be sourced and handled only by a member of our staff.
Q: Can I turn up on the day?
A: Unfortunately not, we can only facilitate prior bookings due to limited capacities within the museum and our ability to safely manage those people.
Q: If I feel unwell before I arrive what should I do?
A: Please don’t visit if you have symptoms of Covid-19. Contact the museum to re-arrange your visit. If you are displaying any symptoms you may be declined entry.
Q: When should I arrive for my booking?
A: We would recommend turning up 5 minutes before your slot especially if there is any inclement weather conditions.
Q: How long can I stay for?
A: We have allocated approx. an hour for each group however that will be flexible depending on the number of people who are booked in during the day.
Q: Do I need to give all my details such as address and telephone number?
A: Yes as we will need to be able to accommodate the governments’ track and trace system.
Q: Can I alter my tickets to another day?
A: Of course you can just contact us via Facebook, email or the phone to help resolve any issues.
Q: I haven’t received my tickets, what should I do?
A: Don’t worry just contact us and we can re-send your e-ticket to you.
Q: Do I need to print out my tickets prior to arrival?
A: You can print out tickets, however, you will also be able to show the barcode on your phone. Please note that we cannot touch your tickets or phone so you will need to facilitate this part of the entry.
Q: Are the toilets open?
A: The toilets will be open for visitors to the museum only. They are located at the new entry to the museum so it is highly recommended that you utilize them on arrival.
Q: What additional safety measures are in place?
A: Here are some of the changes we have made during the first phase of reopening to help keep everyone safe. We know things will be a little different, to begin with, but we are committed to ensuring that you have a safe and welcoming visit.
- Our staff have been trained and fully briefed on the new procedures in place.
- Where needed, staff will be wearing clear visors. There will also be clear screens in place at the welcome desk and tea room counter to protect you and the staff.
- The number of visitors to the museum will be limited so that we can ensure safe social distancing.
- Please follow the one-way system, which will be clearly marked out on the floor and with additional signs. Although we have a set route please still feel free to stop, look at objects and ask questions. We don’t want you to feel like you have to rush your visit.
- Where required, there will be markers on the ground to help visitors maintain a safe distance.
- Hand sanitiser stations will be available throughout the museum. We ask all visitors to use them on arrival into the building.
- The museum will be frequently cleaned throughout the day with a deep cleaning carried out daily.
- Staff will greet you on your arrival and explain the changes we have put in place. We will also be on hand to assist you throughout your visit.
- We will be accepting card payments only in the tea room and gift shop.
- The toilets in the museum (including accessible facilities and baby change) will be open.
- Some areas of the museum will be closed where we can’t ensure safe social distancing or government guidelines.
Q: How will you ensure the museum will be clean?
A: We have undertaken extensive cleaning before re-opening. The museum will be cleaned each day before opening, as well as frequently throughout the day.
Q: Will I need to wear a face covering?
A: The government has not made it a legal requirement to wear a face-covering within public spaces like museums, therefore it is entirely your choice. We strongly recommend that people do if they wish to. As and when guidance changes we will update our website to reflect this.
Q: When will the Tearoom be open?
A: Dressers Tea Room will open on the 6th of August Thursday to Sunday 10 am – 3 pm (last service) – you can book by calling 01642 358078 or 07500444230
The Dorman Museum aims to create a learning environment that inspires confidence, enjoyment, understanding and a desire to return, by providing a range of opportunities for a wide cross section of people regardless of age, background or ability.
The Museum has 8 permanent display galleries and 1 changing exhibition spaces on two floors. Small exhibitions also take place within the ground floor corridor. Access to the upper floor is by the main staircase or lift.
Our galleries offer diverse themes from local history to astronomy. A large purpose built education suite, archive/resource center and on site store have also been added to the original building.
There are male, female and disabled toilets with baby changing facilities, full disabled access throughout and additional facilities such as café and gift shop.
If you have any queries during your visit, the main Reception Desk is located on the ground floor near the main entrance.
Visiting the Museum